How do I book an appointment?

Appointments and retainer fees are online through Jane. Jane has a list of Appointments to schedule. If you need help, feel free to reach out to Lorena via clinic phone number.

What is the difference between an Introductory and Episodic appointment?

Introductory appointments are 15-minute, no-charge meetings required for patients seeking ongoing care. They are not medical appointments but are intended to establish a therapeutic relationship with your Nurse Practitioner. Episodic appointments are one-time visits focused on urgent or acute care needs and do not establish long-term care unless otherwise arranged.

Is Thriving Health covered by Alberta Health Care?

Not at this time. Please check with your private insurance provider or HSA if nursing services are covered.

What is your cancellation and refund policy?

Appointments must be cancelled through Jane with at least 24 hours’ notice for consideration of other patients wishing to book in for care.

Can I book without sharing my medical concern?

No. All bookings must include a stated concern, symptom, or condition. This helps us allocate the proper time and prepare for your care. Bookings cannot be accepted with vague or withheld reasons (e.g., “private”).

Do you see children?

Yes! Thriving Health provides primary care services for children up to 18 years of age. Healthy children do not necessarily need a pediatrician and are welcome at our clinic for check-ups, assessments, and general health care.

Are prescriptions included in my visit?

Yes. If a prescription is required treatment, it will be included in your care plan. Prescription refills for subscription/ retainer patients can also be requested directly through your pharmacy.

How long are the appointments?

Appointment length varies depending on the number of concerns:

• 1–2 concerns: 30 minutes
• 3–5 concerns or new patient: 60 minutes
• Follow-ups and lab result reviews: 15 minutes

Can I reach out with questions before my visit?

Yes. You can contact the clinic by email at thrivinghealthnpcare@outlook.com. Please note, clinical questions and personal health information should not be shared by email, but internally via AVA Connect. We will respond to general inquiries as promptly as possible.

Where are you located?

Thriving Health NP Care Clinic is located at:
#223 – 9 Chippewa Road, Sherwood Park, Alberta, T8A 6J7